William Yeung, co-owner & CEO and NiQ Lai, co-owner and COO said, “We apologise to all affected customers. HKBN said it believes this was an isolated event, but stressed that it is taking the matter seriously. It also conducted a thorough internal investigation and a major review of all systems and servers after becoming aware of the attack, and the company stressed that it has taken measures to prevent similar attacks. HKBN said it immediately notified police and would inform customers, as well as the Privacy Commissioner. The ISP said the attack happened on Monday, and the hackers accessed a database holding names, email, correspondence addresses, telephone numbers and identity card numbers – and more worryingly for consumers, details of some 43,000 credit cards. Hong Kong Broadband Network (HKBN) has admitted that hackers gained unauthorised access to an inactive customer database, which contained approximately 380,000 records from 2012.
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